Hosting a Call Center
Step 1 Deciding Call Volume
On an average how many calls do you get from your Customers?
|Calls per Day||Calls per Month||
Minutes per Month needed
|Customized||more than 33||
more than 1000
Calls per Day * 150
Step 2 Deciding Call Center Flow
Real Estate Agency would expect the following responses:
|Sequence||Response||Expected Response||Type of Input||Comments|
|1||Type of Real Estate||Commercial / Residential||By Choice|
|2||Preferred Mode||Rent / Buy||By Choice|
|3||Floor Area in Sq.ft.||3 to 4 Digits||Digits|
|4||Location||20 Seconds||Recording||Allow Rerecord/Continue|
|5||Contact Number||7 to 10 Digits||Digits|
|6||Contact Person||10 Seconds||Recording|
Real Estate Agency would prefer the following queries:
|Welcome Prompt||You have reached Real Estate Agency Name.|
|1||Type of Real Estate||Are
you looking for Commercial or Residential?
For Commercial enter 1, For Residential enter 2
you want to Buy or Rent?
To Rent enter 1, To Buy enter 2
|3||Floor Area in Sq.ft.||How much Area are your looking for?|
|4||Location||Please record the kind of location you would like to have.|
|5||Contact Number||Please enter your landline or mobile contact.|
|6||Contact Person||Please record your name.|
|Thank You Prompt||Thanks for Visiting Real Estate Agency Name.|
Step 3 Preparing for Call Center
Please fill up the details from Step 2 in CCS-1 Form (Click Here to download)
and E-mail the
duly filled form to
Once we receive the CCS-1
Form which help us understand details of your Call Center
needs, we will prepare and host
your Call Center. It certainly depends on the complexity of
the Call Center needs but typically it would take about a week.
You can access this Call Center for your trials. We will offer you free minutes to do the same.
your Call Center
Once the trials are complete, you NEED to purchase the Prepaid Minutes
as chosen in Step 1.
of you payment, we will immediately activate you Call Center.
Your Customers can start calling on
+91 80 4119 7500 and use the extension allotted to you.